Privacy Policy

1. Introduction

Excellent Interior Solutions ("we", "our", "us") operates from Shop No 7, Suryawanshi Towers, Bhekrainagar, Phursungi, Hadapsar, Pune 412308, Maharashtra, India.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website excellentinteriorsolutions.com or engage with our services. By using our website or services, you agree to this policy.

2. Information We Collect

We may collect the following types of personal information:

• Full name and contact details (phone number, email address)
• Address and location details required for service delivery and site visits
• Service preferences and requirements shared via contact form, WhatsApp or phone
• Payment-related information for transactions
• Device information, browser type and pages visited (collected via Google Analytics)
• Cookie data for website analytics and performance tracking

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• Providing, operating and improving our interior solutions services
• Responding to your enquiries, quotes and service requests
• Scheduling and carrying out installations, site visits and follow-ups
• Sending project updates, quotations and service-related communications
• Processing payments and maintaining business records
• Improving our website performance using aggregated Google Analytics data

4. Google Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymised data including pages visited, time spent and device type. This data does not personally identify you and is used only to improve website performance.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. WhatsApp & Communication

When you contact us via WhatsApp, phone or our contact form, your information is used only to respond to your specific enquiry and deliver the service you requested. We do not add you to any marketing broadcast lists without your consent.

6. Cookies

Our website uses cookies to improve your browsing experience and collect analytical data. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality. We use only essential and analytics cookies — no advertising cookies.

7. Information Sharing

We do not sell, trade or rent your personal information to any third parties. Information may be shared only in the following cases:

• With trusted service partners assisting our operations (under strict confidentiality agreements)
• When required by Indian law, court order or government authority
• To protect the rights, safety or property of Excellent Interior Solutions or others

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration or disclosure. Our website is secured with SSL encryption (HTTPS). However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at excellentinteriorsolutions15@gmail.com or call +91 9689515215.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting on our website. The "Last Updated" date at the top of this page will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.